We accept returns and exchanges of unworn, unaltered, unwashed, and undamaged items, with the tags on, within 30 days of delivery. Just indicate in the notes section which item you would like as an exchange. If the system cannot find your order number, this means there is no email associated with the order. That freaks out the Return System. To remedy, please Contact Us (at the bottom of this page) to provide your order number and email. We will edit your order and the Returns System will smile. Thanks for trying us on!