Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • All items are returnable within 30 days of receipt of your shipment
  • Must be:
    • in original condition
    • Unwashed and Unworn
    • in the original packaging with tags

 

What items are non-refundable?

  • Free gifts or promotional items
  • Items without the original tags attached

 

Are there any charges for return?

  • $3 restocking fee per order which will be deducted from your refund

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines and RMA number

 

How do I exchange?

  • Follow the return steps above
  • Include a note in the return package stating THIS IS AN EXCHANGE with preferred item name, size and color
  • When your returned item is received, we will mail the preferred item to your attention

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Still have questions? Email us at Info@NoNetz.com with your full name, order number and we will get back to you shortly.